In this case, limited functions are supported, those being Record, File browser, Home, and the Power button. NOTE - If the device screen is locked, then the viewer shows the following error message: For more information about the functions of the Knox Remote Support Viewer, see Use the functions of the Knox Remote Support Viewer. Perform IT service or support activities to the device using this viewer. The response time may slow down as the transfer quality improves. If you select Automatic, dynamically-sized data can be transferred using the Quality of Service (QoS) method according to the network conditions, which improves the network's data transfer quality. You can also select 30%, 50%, or 100% for this value. By default, the transfer quality value is set to Automatic. Settings tab - Set the transfer quality.Information tab - See detailed device information, such as the device model name, IMEI, serial number, and OS version.Knox Remote Support tab - See a history of device activities for the device that's currently connected, such as connection times, recordings, screen captures, and file transfer processes.Upon successfully connecting, you can see the connected device's information and set the transfer quality. Instruct the device user to install the latest version of the Knox Remote Support Agent and enter the access code.To remotely control a device with the Knox Remote Support Viewer: Control devices with the Knox Remote Support Viewer You can now control the target device using the Knox Remote Support Viewer. TIP - If you're accessing Knox Remote Support through the Knox Manage console, you can save time and directly launch the agent on the device by clicking Force Run.
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